FAQ

How can I contact Hydracarry?

You can email us at info@hydracarry.com where our customer service team will be happy to help you with whatever you need!

Do you ship worldwide?

Yes.

What is a Magnetic Bag?

Our magnetic gym bag is designed to make your workouts cleaner and more efficient. Attach it anywhere, keep your gear safe, and focus on your training.

Can I change or cancel my order?

As we aim to process orders as quickly as possible, any changes or cancellations must be requested within 6 hours of placing your order.
After this period, your order will already be in processing and can no longer be modified or cancelled. 

How does the magnetic securement work?

The HydraCarry bag uses built-in high-strength magnets that securely attach to any steel surface or gym rack, keeping your essentials stable and within reach during your workout.

How long does shipping usually take?

We try our best to get your magnetic bag to you as quickly as possible Shipping times may vary by location. 

What is your refund policy?

We want you to be completely satisfied with your purchase.
If you're not happy with your magnetic gym bag for any reason, please visit our Refund Policy page for detailed instructions on how to initiate a return or request a refund.

Product care

If you need to clean your gear, please spot clean or wipe it gently with a soft, moist cloth or sponge. Use only mild detergent and water when necessary. Then hang to dry, away from direct sunlight.

DO NOT machine wash, dry clean, tumble dry, use bleach, solvents, or any other harsh chemicals. Do not iron, as this may cause permanent damage to your gear.